Overview: It's no secret that selling has changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized an d listened to. And they don't want you to forget them once the sale is made. Two key objectives of this one day workshop are to help employees feel comfortable and skilled in selling to their customers and to help identify and address some of their customer service challenges.
How You will Benefit:
Understand the wonderful paradox: helping other people get what they want give us more of what we want.
Use the gaol-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.
Recognizing the difference between features and benefits of products and services, and develop a plan for increasing product knowledge.
Identify the most critical elements of telephone sales and customer service
Understand the power of your behavior for more successful sales and customer service
Develop communication skills to better share information and to better listen to the customer
What you Will Cover:
Professionalism
Defining why you are in sales
Selling product benefits
Managing time
Understanding up-selling
How to avoid the ten major mistakes we sometimes make
This course requires an enrolment key