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Marketing Essentials
 | Description:A small marketing budget doesn’t mean you can’t meet your goals and business objectives – you just have to be more creative in your marketing tactics. This one-day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line. How You Will Benefit:- Recognize what we mean by the term “marketing”
- Discover how to use low-cost publicity to get your name known
- Know how to develop a marketing plan and a marketing campaign
- Use your time rather than your money to market your company effectively
- Develop a budget for your marketing activities, based on the amount of dollars you have available, and stick to your budget
- Identify strategies for finding and keeping customers
What You Will Cover:- Course goals/personal goals
- Defining marketing
- Recognizing trends
- Marketing strategies and research
- Four Ps of marketing
- Market Planning
- Preparing for trade shows
- 88 easy ways to market yourself
- Saying no to new business
- Increasing business
- Networking
- Communication tips
Your Investment is $249
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Managing Interpersonal Communications
| Description:This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the six elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image. How You Will Benefit:- Identify common communication problems that may be holding you back
- Develop skills in asking questions that give you information you need
- Learn what your non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Learn how to firmly stand your ground and make your feelings heard
- Enhance your ability to handle difficult situations without being manipulated
- Be aware of the five types of relationships
What You Will Cover:- Learning Objectives and Agenda
- Defining Good Communication
- Questioning Techniques
- Listening Techniques
- Communication Barriers
- Five Approaches to Interpersonal Relationships
- Assertiveness
- Persuading Others
- Body Language
- Self-Image
Your Investment is $249 |
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Coaching Skills
| Description:Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. How You Will Benefit:- Develop the coaching and counseling skills that help improve individual performance
- Demonstrate the behaviors and practices of an effective coach
- Understand how coaching can be used to develop your staff
- Uncover the employees’ strengths and give them the feedback they need to succeed
- Identify employee problems and ways you can help to correct them
- Motivate employees to do their best
- Conduct a successful coaching discussion
What You Will Cover:- The Benefits of coaching
- Characteristics of an effective coach
- The difference between feedback and coaching
- Stages and key elements of coaching
- How to apply the coaching stages to real life situations
- How to identify coaching situations
- How to recognize when an employee is falling short in his/her performance and what to do about it
- How to resolve problems that interfere with performance
- How to help employees be successful
Your Investment is $249
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Building High Performance Teams
| Description:Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this workshop is a practical look at current leadership practices that work. How You Will Benefit:- Examine the work practices of high performing teams
- In-depth coverage of Glenn Parker’s 12 characteristics of highly effective teams
- Build teamwork by recognizing and tapping into the five basic types of information your team needs.
- Promote trust and rapport by exploring your team player style and how it responds to team values
- Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team
- Develop five training steps to unleash team potential and develop team problem-solving and assessment skills
What You Will Cover:- Learning Objectives and Agenda
- Discussion of pre-assignment
- The Team Player Survey
- Organizations Today
- Exploring High Performance Teams
- Assignment: Team Project
- Team Shaping Factors
- Team Problem-Solving
- Team Norms
- Managing Team Conflict
- Understanding Team Stages
- Obtaining Consensus
- The Freedom for Creative Thinking
- Team Problem-Solving
- SWOT Analysis
Your Investment: $249 |
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Effective Delegation
| Description:Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them. How You Will Benefit:- Clearly identify how delegation fits into your job and how it can make you more successful.
- Identify opportunities within the scope of your authority for delegating effectively to others.
- Identify the criteria for fair and responsible delegation to all employees.
- Develop communication skills so that employees will be open to delegation.
- Recognize common delegation pitfalls and how to avoid them.
- Provide opportunities to test your delegation skills.
What You Will Cover:- Introductions/Objectives/Agenda
- Advantages and Disadvantages of Delegation
- Self-Assessment
- Levels of Authority
- When and How to Share the Load
- Giving Instructions
- Picking the Right Person for the Job
- The Delegation Meeting
- Communication Skills
- Ingredients for Good Feedback
- Developmental Checklist
Your Investment is $249 |
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Personal Organization Skills
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Description:Time is money, the adage goes, and lots of it gets lost in disorganization and disruption. Get a grip on your office space, organize your work flow, learn how use your planner effectively, say no without guilt, and delegate some of your work to other people.
This one-day workshop helps you organize and prioritize for greater workplace efficiency. The workshop is full of ideas for organizing your work area and your paperwork and working on the “right” things.
Get out of your mental rut. Think new thoughts about the time you have. Discover new ways of doing things, and feel more in control of your life.
How You Will Benefit:- Develop useful techniques for setting and achieving goals
- Identify strategies for using a planner effectively
- Better organize yourself and your workspace for peak efficiency
- Identify the right things to do and develop plans for doing them
- Learn what to delegate and how to delegate well
- Performa workload analysis to make sure your time is being used efficiently
What You Will Cover:- Hemisphere preference
- Setting goals and targets
- Planning and planning aids
- Organizing your work area
- Organizing your files
- Managing projects
- Delegating
- Five ways to manage e-mail
- Workload analysis
Your Investment is $249
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Effective Use of Assessment Systems for Selecting & Managing
| Description:This workshop concentrates on the pre-interview preparation,
developing questions and their value, the interview techniques that get
specific, behavior-based examples of past performance, and the strategies that
follow through on this process. This workshop takes the behavioral interview
even further with a twelve-step process to hiring top performers. How You will Benefit:- Have a process for creating competency requirements for any given position
- Understand why behavioral interviews are two to five times more accurate than traditional interviews.
- Identify the principles of behavioral, performance-based selection methods.
- Recognize the pattern of behavioral questions and use this pattern to design job-specific, behavioral, performance-based questions.
- Enhance professional interviewing skills with effective communication strategies and behavioral interviews techniques
- Develop a defensible scoring and evaluation process
What You Will Cover:- The cost of hiring errors
- Why use behavioral interview techniques
- How to get the information you need
- How to identify competencies and performance dimensions
- Testing
- Writing the interview questions
- Defensible resume screening
- Developing an effective interview format
- Ethical and legal issues
- Interviewing techniques
- Reports vs. proposals
- Reference Checks
Your Investment is $249
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Fantastic Customer Service
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Description:
The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service agent. As you discuss the various skills and techniques, draw from your own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a “re-energizing time" to build and expand from where you are now.
How You Will Benefit: - Identify ways to create an atmosphere of excellence
- Learn how to suspend your frame of reference
- Develop a culture that will motivate employees to perform and to be engaged in meeting customer needs
- Recognize who the customers are and what they are looking for
- Learn what kind of leader you are and how to play on those strengths
- Develop a service management system
What You Will Cover:
- Who our customers are and what they expect
- Sustaining an individual level of engagement
- Communication skills
- Appropriate sharing
- Self-image & first impressions
- Effective leadership
- Situational leadership
- Developing your leadership style
- Managing employee engagement
- Communication skills
- Developing a Service
- Management System
Your Investment is $249 |
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