The Essential Skills Series involves programs designed to help your people acquire the interpersonal skills necessary to excel in their role.

There are three series available for you to choose from:

• Essential Skills for Sales Professionals
• Essential Skills for Managers
• Essential Skills for Supervisors

Each Essential Skills package is delivered as a series of half-day or full-day workshops. They are available to companies, and can be delivered at your workplace. Individuals can attend public workshops which are offered on a regular schedule.

Essential Skills for Sales Professionals includes the following workshops:

• Building Relationships for Success in Sales
• Dynamite Sales Presentations
• Overcoming Objections and Nailing the Sale
• Prospecting Leads Like a Pro
• Selling Smarter
• Using the Telephone as a Sales Tool

Essential Skills for Managers includes the following workshops:

• Fantastic Customer Service
• Effective Use of Assessment Systems for Selecting and Managing Employees
• Personal Organization Skills
• Understanding Financial Statements
• Marketing Essentials
• Effective Delegation
• Building High Performance Teams
• Coaching Skills
• Managing Interpersonal Communications
• Federal Employment Laws

Essential Skills for Supervisors includes the following workshops:

• The ABCs of Supervising Others
• The Professional Supervisor
• Practical Organization for Supervisors
• Fantastic Customer Service